Description
The National Institutes of Health (NIH) is seeking a service contract for the maintenance of a Cytek Aurora with Loader, a spectral flow cytometer used by the Laboratory of Allergic Diseases (LAD) for research purposes. The contract will provide unlimited priority on-site repair services, preventative maintenance visits, and unlimited telephone support. The contractor must be able to provide Cytek-certified technicians and genuine Cytek parts. The contract term is for one year, from September 15, 2026, to September 14, 2027.
Key features of the contract include:
• Unlimited priority on-site repair services
• 2 Preventive Maintenance Inspections per year
• Unlimited service visits by Cytek-certified technicians
• Unlimited telephone support
• Firm-fixed price contract with a common anniversary date for all covered items
• The agency may cancel the agreement or selected coverage with a 30-day written notice