Description
The National Institutes of Health (NIH) is seeking a non-competitive quotation for a maintenance agreement for a BD FAC Symphony A5 and two S6 Cell Sorters. The contractor will provide service coverage, including parts, labor, and travel for remedial repair, preventative maintenance inspections, and software revisions. The period of performance is from September 1, 2026, to August 31, 2027. The NIH requires a firm fixed-price award, and the contractor must be able to provide unlimited service visits, 48-hour guaranteed response to emergency on-site service, and unlimited telephone support.
• The contractor must provide parts, labor, and travel for remedial repair
• The contractor must perform 2 preventative maintenance inspections during the 12-month period
• The contractor must provide 2 preventative maintenance kits
• The contractor must provide software revisions released during the period of performance
• The contractor must provide unlimited service visits, Monday-Friday
• The contractor must provide 48-hour guaranteed response to a request for emergency on-site service, Monday-Friday