A - Latest Addendum MISS DIG 811, Web Based Ticket Management Solution

The City of Grand Rapids is seeking a web-based ticket management solution for underground utility damage prevention. The solution should be able to manage and track Miss Dig one call locate requests from the initial work order ticket through the positive response back to the call center. The city requires a comprehensive solution that includes features such as automatic ticket processing, customizable geographic areas, dynamic routing rules, and integration with third-party software. The contract will be for a one-year term with two one-year renewal options. • The solution must meet the requirements described in the RFP, including timelines, costs, and support services. • The city reserves the right to accept or reject any or all proposals received as a result of this RFP. • The city will evaluate proposals based on factors such as the proposer's experience, qualifications, and cost proposal. • The city requires a detailed breakdown of all costs, including software, labor, training, licenses, travel, configuration, integration, and incidentals. • The proposer must provide a comprehensive solution that meets the city's requirements and is able to integrate with existing systems and software.