Description
The National Institutes of Health (NIH) is seeking a service agreement for a Zeiss LSM 880 microscope. The contract will be for a period of one year, from July 1, 2026, to June 30, 2027. The contractor will be required to provide preventative maintenance and on-demand repair services for the microscope, including instrument software updates, technical telephone consulting, and unlimited on-site service visits. The contractor must also provide written progress reports and have access to proprietary parts and test instrumentation for effective repair. The service agreement will include labor and parts coverage, on-site labor response, technical telephone response, planned maintenance, and preferred labor rate.
• The contractor must ensure one preventative maintenance inspection per agreement year.
• The contractor must provide all labor and travel charges associated with conducting the PM inspection visit.
• The contractor must provide all labor and travel charges associated with any service visit in addition to the PM visit.
• The contractor must provide all covered replacement parts.
• The contractor must provide a 10% discount on consumable purchases and instrument upgrades.
• The contractor must provide scheduled and emergency service between 8:00 AM and 5:00 PM, Monday through Friday, excluding holidays.
• The contractor must provide factory-trained customer support engineers.
• The contractor must provide software version updates for the Protect Premium LSM, EM, and X-Ray Service Agreements.