USDA ServiceNow ELA

The United States Department of Agriculture (USDA) intends to enter into a brand name firm fixed price contract for a Salesforce Enterprise License Agreement (ELA) via a Fair Opportunity solicitation. The contract will be for a 12-month base period with four 12-month option periods. The USDA is seeking a comprehensive IT Service Management (ITSM) solution that can provide efficient service delivery, streamlined processes, and enhanced user experiences. The chosen solution must be able to integrate various IT functions, including incident management, change management, problem resolution, and asset tracking. • The contract will be for a ServiceNow ELA, which is a leading cloud-based platform that provides comprehensive ITSM, IT Operations Management (ITOM), and enterprise workflow automation solutions. • The USDA has a significant deployment of existing applications built on the ServiceNow platform. • The ServiceNow platform contains proprietary source code only authorized by ServiceNow and their authorized resellers. • Market research concluded that the use of a different software platform would lead to security vulnerabilities and would significantly impact the USDA's ability to provide mission delivery requirements.