Description
The Department of Veterans Affairs, Loma Linda Medical Center, is seeking a comprehensive service contract for its Radiometer AQURE software platform. The contractor will provide software updates, operating system maintenance, remote and onsite support, ADT/HL7 interface troubleshooting, documentation, and related services. The contract will be for a base year with four one-year option periods. The contractor must provide only personnel who are factory-trained and currently certified on the Radiometer AQURE and FlexLink software platforms. The contractor must also maintain all required insurance, licenses, and certifications necessary to perform software and systems support work at a federal healthcare facility.
Some key points to consider include:
• The contractor must provide 24/7 phone and remote troubleshooting support.
• The contractor must ensure next-business-day or same-day onsite response.
• The contractor must provide remote software updates and diagnostics.
• The contractor must maintain confidentiality of all Veteran and facility information.
• The contractor must comply with all applicable VA, Joint Commission, cybersecurity, HIPAA, and manufacturer requirements.