Duplicator Maintenance and Repairs

Baltimore County, Maryland is issuing a Request for Quotation (RFX‑10000571) for the maintenance and repair of its fleet of digital duplicators. The contract will cover parts, labor, and firmware updates for specified models (SD‑350, SD‑360, SD‑375) over a one‑year period, with the option to renew up to four additional one‑year terms. Service must be performed during normal business hours, with a response time of one business day to service calls. The County will pay for over‑usage (copies beyond 150,000 per year) at the end of each contract year. The solicitation requires the vendor to hold specified insurance coverages, provide a one‑year warranty, and comply with Maryland’s “American‑Made” and environmental procurement policies. Bids must be submitted electronically via the OpenGov portal by 3:00 pm on October 23 2026.