Description
The Marine Corps Systems Command is conducting market research to find a commercial partner that can provide large‑scale IT Operational Support Services (OSS) for the Marine Corps Cyberspace Environment (MCCE) and integrate enterprise‑wide artificial‑intelligence (AI) automation to reduce manual labor. The effort will be performed under a Government‑Owned, Government‑Operated, Contractor‑Supported (GOGOCS) model, focusing on cleared, DoD‑Cyber‑Workforce‑Framework‑certified personnel. The contract is expected to run for five years, with an initial labor‑only base period and optional AI‑integration periods later. Vendors must demonstrate AI ticket‑deflection capabilities, IL5/IL6 security compliance, and a strategy for cost‑saving gain‑sharing.
• Provide cleared, DCWF‑certified cyber and IT support staff for service desk, network, datacenter, and cyberspace defense.
• Implement ITIL‑aligned service management on existing Government platforms (e.g., ServiceNow, Microsoft 365).
• Explore and pilot AI/automation tools to automate ticket routing, remediation, and other administrative workflows while maintaining DoD security (IL5/IL6).
• Submit a capability statement covering past performance, AI solutions, staffing, security architecture, and proposed contract structure.
• Questions due 17 Sep 2026; final response due 5 Oct 2026.