USG-Overdue Notices

The University System of Georgia is seeking a qualified vendor to provide end‑to‑end patron overdue‑notice services for the Georgia Public Library Service’s PINES consortium. The contractor will generate, print, and mail 10‑day and 30‑day overdue notices, manage daily mailing operations meeting USPS machinable standards, send high‑volume SMS alerts, and integrate directly with the Evergreen ILS. Additional responsibilities include NCOA address verification, duplicate‑record deduplication, robust data security, U.S.‑only data residency, and a documented disaster‑recovery plan. The contract runs until the end of the fiscal year of award with up to nine one‑year renewal options. • Produce, print, and mail patron overdue notices (daily, Mon‑Fri) with Georgia postmarks and USPS compliance. • Deliver ≥ 30,000 (up to 50,000+) automated SMS notifications per day, fully compatible with Evergreen. • Perform NCOA address cleaning, deduplication, and secure data handling; all data must reside in U.S. data centers. • Provide disaster‑recovery, security controls, and the ability to adjust notice intervals with ≥ 30‑day notice.