Description
• Public‑facing portal with mobile‑responsive design, geolocation, photo/video attachments, and multi‑channel notifications (email/SMS).
• Internal staff dashboard with role‑based access, workflow automation, real‑time dashboards, and collaboration tools.
• API‑first architecture for integration with Cityworks, GIS, finance, parking and other municipal applications; must meet SOC 2 security, encryption, and U.S. data residency requirements.
• Mandatory WCAG 2.1 AA accessibility; optional multilingual support.
• Vendor must provide implementation plan, data migration from existing “Asheville App”, training, dedicated support, and a SLA guaranteeing high availability.
Attached files
Contact
Scott Barnwell(Project Manager)