Technology Support

Westchester Medical Center Health Network (WMCHealth) is issuing this Request for Proposals (“RFP”) to invite qualified firms to submit proposals to perform Technology Support throughout WMCHealth. A detailed description of the Technology Support services is set forth in Section 4 “Scope of Services.” The Vendor shall provide comprehensive, end-to-end desktop and end-user device services across all in-scope locations. Services must be: Standardized across the enterprise Scalable across multiple facilities Measurable through defined KPIs and SLAs Delivered using structured, repeatable methodologies The Vendor is expected to operate as an extension of WMCHealth IT, with full accountability for execution, coordination, and outcomes. This aligns with existing expectations for enterprise, multi-entity healthcare environments requiring consistent service levels and scalable delivery. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None