Awarded vendors
- OFFICESTOREDEPOT.COM, INC.
Description
California’s Franchise Tax Board is procuring non‑warranty, “break‑and‑fix” maintenance services for its fleet of HP and Canon IT hardware—including desktops, laptops, printers, and plotters—across multiple California field offices and three out‑of‑state locations (Chicago, Houston, New York). The contractor must provide a 4‑hour same‑day phone response, next‑business‑day onsite response, and an online ticketing system for tracking. Services are performed during normal business hours, with required pre‑approval of labor and parts, detailed work‑order submission within 30 days, and strict compliance with security, background‑check, insurance, and accessibility statutes. The award will be based on the lowest net cost (excluding sales tax) and the contract becomes effective on 1 Oct 2026.
• Scope: On‑site, non‑warranty hardware repair for HP/Canon desktops, laptops, printers, plotters.
• Geography: Multiple California sites plus Chicago, Houston, New York.
• Performance: 4‑hour phone response, next‑day onsite, online ticketing, parts‑only procurement with $66 k annual parts allotment.
• Compliance: Background checks, security badges, GDPR‑style privacy training, ADA/Section 508 accessibility, $1 M liability insurance.
• Evaluation: Lowest net cost (hourly labor + parts) after mandatory forms and preferences (small‑business, DVBE, TACPA).