Description
The U.S. Department of State is seeking potential sources for Information Technology Support Services (ITSS) to support the Executive Secretariat (S/ES) and its mission-critical operations. The services required include IT support, cybersecurity, risk management, and compliance. The contractor will need to provide integrated advisory, engineering, operational, cybersecurity, and governance capabilities to support executive-level IT services. The scope of work includes providing white-glove customer support, executive communications, mobile and flyaway kit support, VTC services, account and asset lifecycle management, and direct engagement with senior leaders across all environments.
* Key areas of focus for the ITSS include:
* Front Office Operations
* Executive Support Services
* Service Delivery & Engineering
* Cybersecurity, Risk & Mission Operations
* The contractor will need to demonstrate experience providing integrated advisory, engineering, operational, cybersecurity, and governance capabilities, including but not limited to the following:
* Ad Hoc Advisory & Executive IT Advisory Services
* Special Projects & Surge Operations
* Quality Control, Performance Management & Continuous Improvement
* Customer Engagement, Communications & Training Support
* Enterprise Systems Administration & Directory Services
* Network Engineering & Infrastructure Operations
* Security Engineering, Backup & Data Protection
* Automation, Scripting & Configuration Management
* Cloud Engineering & DevOps
* Mission-Critical Application & Platform Support
* Video Teleconferencing (VTC) & Executive Communications
* Cybersecurity, Risk Management & Compliance
Attached files
Contact
Earl A. Brown