Description
The Department of Veterans Affairs is seeking information from potential vendors for a full-service plan/agreement for Neptune 3 Rover and Neptune 2 Docker equipment. The required services include maintenance, repair, and upkeep of the equipment, which must be performed by trained technicians with evidence of current factory training. The vendor must guarantee a 95% uptime rate, perform preventative maintenance, and provide all necessary parts to maintain the service without extra cost to the facility.
Some key requirements include:
• Providing evidence of equipment standards and traceability
• Guaranteeing safety inspections that comply with federal, state, and regulatory requirements
• Maintaining continuous access to the most up-to-date manufacturer software revisions
• Possessing legal rights to proprietary software
• Responding to all calls for service within one business day