Description
The Cyber Technology Services (CTS) contract is a critical component of the Department of Homeland Security's (DHS) cyber defense and incident response capabilities. The contract focuses on threat analysis, victim notifications, and reverse engineering of malware samples, as well as providing core capabilities in IT operations, threat detection, malware analysis, and forensic investigation. The contractor will be responsible for delivering high-quality, timely, and accurate services, including program management, IT support, data management and analytics, laboratory support, and IT service desk performance. The contract will be monitored and evaluated through a combination of direct observation, management information systems, periodic inspection, and validated user complaints. The contractor will be incentivized to perform well through a combination of past performance evaluations, award fees, and other methods.
Key aspects of the job include:
• Threat analysis and reverse engineering of malware samples
• Program management, including staffing plans, work breakdown structures, and program management plans
• IT support, including IT architecture, innovation services, and technical documentation
• Data management and analytics, including data governance, pipelines, and analytics outputs
• Laboratory support, including malware lab operations and simulation environments
• IT service desk performance, including timely and effective first-level support and customer engagement
• Asset and license management, including inventory accuracy and compliance with licensing requirements