Supply and Delivery of Industrial Supplies

The City of Vancouver is issuing an RFP to secure a supplier for the provision and delivery of a wide range of industrial tools, equipment, and related consumables. The contract will be for an initial three‑year term with the possibility of extensions, and the supplier must meet strict performance metrics for order confirmation, delivery lead‑times, warranty handling, and reporting. The City expects the supplier to maintain an online catalogue, provide real‑time inventory visibility, and support emergency‑order fulfillment within two hours. The agreement includes comprehensive insurance, compliance with the City’s Supplier Code of Conduct, and adherence to fair‑wage and sustainability policies. • Provide on‑demand supply of industrial shop tools and materials (core product list and approved alternates). • Meet 24‑48 hour standard delivery and ≤ 2 hour emergency delivery, with order confirmation within 2 hours. • Deliver to multiple City sites, manage returns, warranty claims, and submit detailed KPI reports (on‑time delivery, back‑order rates, invoice accuracy, etc.). • Maintain insurance coverage (minimum $5 M CGL & auto), comply with fair‑wage rates, and support Indigenous participation and environmental initiatives.