Description
The National Institutes of Health (NIH) is seeking a contractor to provide instrument maintenance services for the Illumina NextSeq 2000 Bronze Support Plan. The contract will be for a period of 12 months, from July 12, 2026, to July 11, 2027. The contractor will be expected to deliver certified technician services, including on-site visits, remote technical support, and software revisions. The government will provide access to the instrument for service technicians. The contract will include all appropriate provisions and clauses in effect through the current Federal Acquisition Circular (FAC).
Some key features of the contract include:
• 72-hour guaranteed response time for on-site visits
• 4-hour guaranteed response time for remote technical support
• On-site applications support
• Remote monitoring as requested
• Software revisions released during the agreement
• Hardware updates during the agreement
The NIH is using FAR Part 12 – Acquisition of Commercial Items in conjunction with FAR Part 13 – Simplified Acquisition Procedures, as applicable, for this acquisition.