Description
The U.S. Navy’s Naval Supply Systems Command (NAVSUP) Fleet Logistics Center Norfolk is conducting market research for a non‑personal services contract to provide IT client support at the United States Naval Academy (USNA) and surrounding Annapolis Area Complex. The effort will cover Tier 1 help‑desk, Tier 2 on‑site and remote assistance, and centralized IT service center functions for roughly 7,400 end‑users. The contract will be a Firm‑Fixed‑Price purchase order under NAICS 541519, with a base period of 12 months and up to four 12‑month options. Only SBA‑certified HUBZone and women‑owned small businesses are encouraged to respond, and contractors must meet Tier 3 security clearance requirements and possess a CAC. Interested firms must submit a capabilities statement (max 15 pages) by 4 PM EST on 7 September 2026.
• Provide Tier 1 phone support, ticket tracking, and remote assistance.
• Deliver Tier 2 on‑site troubleshooting and equipment repair across USNA facilities.
• Support centralized IT Service Center operations (account administration, software inventory, security updates, asset management).
• Staff must obtain Tier 3 OPM background investigation and CAC prior to work.
• Contract type: Firm Fixed Price; total estimated ceiling $34 M; base 12 months + four 12‑month options.