Description
The Department of the Navy is seeking market input on the provision of a cloud‑based, enterprise‑wide Freedom of Information Act (FOIA) Case Management System and associated support services. The effort will replace the legacy FOIA processing platform with a modern SaaS solution, including contact‑center staffing, program management, technical support, data migration, training, and ongoing operations and maintenance. The solicitation is a Sources‑Sought notice; no contract award is guaranteed, and responses are not compensated. The anticipated contract would be a firm‑fixed‑price, commercial‑type award with a 12‑month base period starting 25 Sept 2027 and up to four one‑year option periods.
• Deliver a FedRAMP‑Moderate, DoD Impact Level‑2 (upgrade to IL‑4) SaaS FOIA case‑management platform with unlimited user accounts and full records‑management compliance.
• Provide full‑time contact‑center personnel, program‑management oversight, help‑desk support (7 am‑5:30 pm ET), and training for ~500 end‑users and ~50 administrators.
• Migrate ~500 GB of existing FOIA data, achieve 99.9 % data‑integrity, and ensure system availability ≤ 1 % downtime with defined SLA response times.