Description
The U.S. Army is conducting market research to gauge industry capability to deliver a cloud‑based, CONUS‑wide Telecommunications Management System‑as‑a‑Service (TMSaaS). The solution must provide end‑to‑end visibility, provisioning, configuration, billing, workflow, and remote support for all Army telecommunications assets, integrating legacy TDM and modern VoIP/soft‑client environments, and must meet stringent DoD security (FedRAMP, RMF, JTIC) and 99.9 % availability requirements. The contract will run five years (2027‑2032) and is targeted to small‑business categories (8(a), SDVOSB, WOSB, HUBZone).
• Cloud‑based SaaS delivering unified telecom asset management across > 100 Army installations.
• Must support inventory, call detail records, GIS mapping, automated billing/collections, and NENA‑compliant 911 data.
• Requires FedRAMP‑approved hosting, RMF Assess‑Only and JTIC certifications, 24×7 help‑desk, and comprehensive training for Army staff.