DIGITAL COMMUNICATION PLATFORM

The State of Wyoming, through its Department of Enterprise Technology Services, is seeking an enterprise‑level Digital Communication Platform to be delivered as a statewide SaaS solution. The platform must support multi‑channel messaging (email, high‑volume SMS, RCS), robust templating, automation, reporting, audience segmentation, secure data migration of ~1.5 million contacts, and integration with existing state systems. The contract is for a three‑year term with two optional one‑year renewals, and includes implementation, training, support, and ongoing maintenance. • Provide a cloud‑based communication platform (email, SMS, RCS, multimedia) compliant with FCC, CTIA, TCPA, and Section 508/WCAG 2.1 AA standards. • Migrate ~1.53 M existing contacts with zero‑data‑loss verification. • Integrate with state CMS, CRM, and other agency systems via APIs. • Deliver phased rollout (pilot → full deployment) with detailed project plan, risk management, and user training. • Supply ongoing maintenance, support, and HIPAA‑compliant data handling (if applicable). • Contract term: 3 years, with two 1‑year renewal options; total deliverables listed in 14 schedule items.