Description
The State of Tennessee Department of Environment and Conservation is seeking a single‑vendor, cloud‑based golf‑course management system that combines point‑of‑sale, inventory, tee‑sheet scheduling, dynamic pricing, and extensive integrations (Maestro PMS, Noteefy, Yellow Dog, etc.) for nine state‑park golf courses. The contractor must also provide commercial‑grade POS hardware, data migration, training, 24/7 support, and a warranty covering the full contract term. The base contract is 60 months with a maximum State liability of $450,000, and the system must be fully operational by April 1 2027.
• Deliver a fully integrated software platform (online tee‑time booking, retail & F&B POS, inventory, reporting, API) plus required hardware for each location.
• Provide implementation services: network assessment, installation, data migration, user setup, UAT, training, and ongoing help‑desk support (7 days/week).
• Meet stringent security and data‑residency requirements (US‑based hosting, PCI‑DSS, SOC 2, FIPS‑validated encryption).
• Ensure 99.9 % system uptime, provide warranty, and comply with extensive insurance and reporting mandates.