Department of Recreation and Parks Online Activities Registration System

The City of Los Angeles Department of Recreation and Parks (RAP) seeks a qualified vendor to design, develop, host, and support a cloud‑based SaaS Online Activities Registration System (OARS). The platform must serve over 250 locations, enable household and individual management, activity enrollment, facility reservations, e‑signatures, secure document upload, integrated point‑of‑sale, AI chatbot, and full compliance with PCI‑DSS, HIPAA, SOC 2, and California privacy laws. The contractor will own the IP for 10 years, then transfer full ownership to the City, while retaining commercial rights elsewhere. Mandatory support is required for the first five years post‑launch, with optional support thereafter. The contract includes a phased payment schedule tied to milestones (design, development, UAT, production launch) and a profit‑sharing clause on any future commercialization. • Mandatory pre‑submission virtual meeting Nov 3, 2026 (attendance required). • Questions due Nov 20, 2026. • Proposal submission via Dropbox by Dec 1, 2026 1:00 p.m. PST. • Award expected Feb 2027; contract execution Apr 2027. • Project duration ≈ 5 years of support after launch, with development phase of ~12‑18 months. • Required deliverables: full SaaS solution, mobile apps (iOS/Android), documentation, training, and ongoing maintenance.