Outdoor Recreational License Sales and Customer Engagement Solution

The Commonwealth of Virginia, through VITA eVA Statewide, seeks a vendor to design, develop, and maintain an Outdoor Recreational License Sales and Customer Engagement Solution. The contractor will be responsible for creating a digital platform that enables the public to purchase recreational licenses (e.g., hunting, fishing, camping) online, provides real‑time inventory and payment processing, and offers personalized engagement tools such as notifications, renewals, and user account management. Integration with existing state licensing databases and compliance with security and accessibility standards are required, as is ongoing technical support and system upgrades throughout the contract term. • Develop a web‑based licensing portal with secure payment processing. • Integrate the solution with Virginia’s current licensing and CRM systems. • Provide user‑friendly features: account creation, license renewal reminders, and activity tracking. • Ensure compliance with state accessibility (WCAG) and data‑security regulations. • Offer post‑deployment support, training, and periodic system enhancements.