Bicycle Rental Program

Virginia Tech is seeking a single qualified vendor to run its campus‑wide bicycle‑share service, “Gobbler Gears.” The contractor will be responsible for administering the program, expanding the fleet, maintaining all bicycles and related equipment, providing customer service, safety training, and reporting on utilization and progress. The effort includes developing a strategy to grow the program, promoting participation, ensuring safe operations, and evaluating the feasibility of adding e‑bikes. The contract is initially for one year with up to four renewal options, and the vendor must meet Virginia’s insurance, background‑check, PCI‑DSS, and SWaM participation requirements. • Operate, maintain, and expand the existing bike‑rental fleet (currently ~20 bikes) and reduce the wait‑list. • Provide full‑service administration: enrollment, rentals, wait‑list management, safety education, and customer support. • Deliver preventive maintenance, repairs, safety inspections, and emergency response at no extra cost to users. • Submit regular performance reports and align operations with the university’s sustainability goals. • Must disclose conflict‑of‑interest status and SWaM certification, and comply with Virginia insurance and PCI‑DSS standards.