Employee Assistance Program With Mobile Tool

The Mississippi Department of Corrections (MDOC) seeks a qualified vendor to provide a comprehensive Employee Assistance Program (EAP) with a mobile‑tool component for approximately 2,000 state correctional employees and their immediate families. The contractor will deliver confidential counseling, 24/7 crisis‑intervention phone line, a secure web and mobile portal, work‑life resources, supervisory training, statistical reporting, and ensure HIPAA‑compliant technology access statewide. The contract is a fixed‑price, one‑year term with two optional two‑year renewals and includes required insurance and bonding. • Provide short‑term, solution‑focused counseling (face‑to‑face, telephonic, virtual) and referrals. • Operate a 24‑hour toll‑free line and secure online portal accessible statewide. • Deliver stress‑management, resilience training, and supervisor consultation sessions. • Offer crisis‑intervention services 24/7, including critical incident response. • Supply statistical utilization reports (monthly/quarterly/annual) while maintaining HIPAA compliance. • Develop and maintain a mobile‑friendly web portal meeting ADA, Section 508, and WCAG 2.1 AA standards. • Provide written and video training materials for supervisors and new‑employee orientation. • Contract term: 1 year with up to two 2‑year extensions; mandatory insurance limits of $1 M per occurrence.