27-DOC-1000-ISS

The Massachusetts Department of Correction is seeking a qualified vendor to provide 24/7 emergency technical support, preventive maintenance, and corrective repair for the existing Integrated Security System (ISS) at the Souza‑Baranowski Correctional Center. The contractor must respond within one hour to emergency calls, become proficient with the system within 15 days of contract start, and submit detailed hourly‑rate pricing for project managers, senior engineers, engineers, and technicians. The agreement is a two‑year rate‑based contract with optional extensions up to a total of six years. • 24 × 7 on‑site emergency response (1‑hour arrival) • Required hourly‑rate pricing for four labor categories • Mandatory site‑visit tour and virtual bidder conference on 20 Nov 2026 • Contract term: 1 July 2027 – 30 June 2029 (initial 2 years)