Description
The Pennsylvania Emergency Management Agency (PEMA) is issuing an Invitation to Qualify (ITQ) for Next Generation 911 Call Handling Equipment (NG911 CHE) services across the Commonwealth. Qualified vendors will receive a 10‑year contract (with one optional 1‑year renewal) to provide a fully hosted, vendor‑managed NG911 CHE solution—including hardware, software, implementation, integration with statewide ESInet and PSAP systems, 24/7/365 support, cybersecurity, training, and a management information system. Qualified contractors must be the original manufacturers of the equipment, demonstrate at least five years of relevant experience, and have deployed NG911 CHE services in multi‑PSAP environments meeting NENA i3 standards. After qualification, PEMA will issue RFQs for specific PSAP projects, and contractors will receive purchase orders for host‑environment services and for each PSAP served.
• Statewide, vendor‑hosted NG911 call handling equipment and software
• 24 × 7 × 365 support, cybersecurity, and training
• Required 5 + years experience and manufacturer status
• 10‑year base term + 1‑year renewal option
• Multiple PSAP integration, MIS reporting, and SLA compliance