FY26 Telecommunicator Training and Certification

The Commonwealth of Massachusetts State 911 Department is issuing a blanket rate contract to obtain training, certification, subscription‑learning programs, and associated tools/products for 9‑1‑1 telecommunicators across the Commonwealth. The contract will be a multi‑year (up to nine years) agreement with an initial three‑year term and two optional three‑year extensions. Bidders must submit narrative responses, standard contract signatures, an SDP plan, and all required forms, and they must meet SBPP eligibility and a minimum 1 % Supplier Diversity spend. The award will be on a rolling “best‑value” basis, with the first award expected in early 2026. • Scope includes development and delivery of specialized training curricula, certification processes, and supporting instructional materials for emergency dispatch personnel. • Additional deliverables: training tools/products (e.g., manuals, software, equipment) and subscription‑based learning platforms with reporting capabilities. • Vendors must provide all required attachments (standard contract, SDP plan, prompt‑pay discount, W‑9, etc.), comply with Massachusetts environmental and confidentiality policies, and be able to deliver statewide with a minimum two‑week lead time.