Description
Delaware is seeking a vendor to design, deliver, and operate a next‑generation NG‑911 system that replaces the existing ESInet‑NGCS and provides a hardware‑based Call‑Handling‑as‑a‑Service (CHaaS) solution for its eight public‑safety answer points. The effort includes a ten‑year contract (with five possible one‑year extensions) covering system architecture, redundant IP networking, integration with existing CAD, Mobile Data, Law‑Enforcement and Fire Records Management systems, long‑term call recording, 24 × 7 × 365 NOC/SOC support, training, data migration, warranties, and performance‑bond requirements. Vendors must meet stringent availability (99.999 %), voice‑quality (MOS ≥ 4.0), NENA i3 compliance, and security standards, and submit detailed technical and pricing proposals by 2 Dec 2026.
• Provide hardware‑based, geodiverse hosted call‑handling platform (CHaaS) and long‑term recorder.
• Implement ESInet‑NGCS network with redundant connections, SIP/STS‑VS/AS support, and 99.999 % availability.
• Integrate with existing Tyler and Central‑Square CAD, Mobile Data, LERMS, and FRMS, plus text‑to‑911, GIS mapping, and future cloud‑migration path.
• Deliver 24 × 7 × 365 NOC/SOC, warranty, spare‑kit management, training, and extensive reporting (monthly, quarterly, outage, RCA).