Description
The Metropolitan Council of Minnesota is seeking proposals for a next‑generation 9‑1‑1 call‑handling platform that will modernize emergency communications across the Twin Cities region. The solution must support multimodal inputs such as voice, text, and video, provide seamless integration with existing public‑safety systems, and include full lifecycle support (hardware, software, installation, training, and ongoing maintenance). This effort is positioned to replace legacy infrastructure with a scalable, future‑proof architecture that can accommodate evolving communication technologies.
• Scope includes design, development, integration, testing, and deployment of a comprehensive 9‑1‑1 system.
• Required capabilities: text‑to‑911, multimodal communication, call recording, interoperability, and robust cybersecurity.
• Deliverables encompass hardware, software, training, documentation, and long‑term support services.
• Proposals are due November 24 2026; award expected April 2027.
• Mandatory pre‑proposal virtual meeting on September 29 2026 (optional attendance).