Employee Assistance Program With Mobile Tool

The Mississippi Department of Corrections (MDOC) seeks a qualified vendor to provide a comprehensive Employee Assistance Program (EAP) with a mobile‑enabled platform for its roughly 2,000 state employees and their immediate families. The contract will be a fixed‑price, one‑year agreement with two optional two‑year renewals, covering confidential counseling, 24/7 crisis telephone line, web‑ and app‑based self‑service resources, supervisory training, statistical reporting, and full compliance with HIPAA, ADA, and state regulations. Bidders must demonstrate at least three years of experience delivering similar EAP services, maintain appropriate insurance, and be authorized to do business in Mississippi. • Provide confidential, short‑term counseling (face‑to‑face, telephone, virtual) and referrals. • Operate a 24/7 toll‑free hotline and secure online/mobile portal statewide. • Deliver stress‑management, resilience training, and supervisor consultation sessions. • Offer crisis‑intervention, critical‑incident response, and 24/7 telephonic support. • Supply statistical utilization reports (monthly, quarterly, annually) while protecting privacy. • Ensure the technology platform meets HIPAA, ADA, Section 508, and WCAG 2.1 AA standards. • Conduct outreach, orientation materials, and supervisory training workshops. • Contract term: 1 year with two optional 2‑year extensions; travel reimbursable; insurance minimums $1 M per occurrence. • Bids due November 13, 2026 (3 PM CST); questions due October 26, 2026.