Emergency Call Center Annual Cleaning Issue

The City of Raleigh’s Emergency Communications department is seeking one or more qualified firms to perform a comprehensive cleaning and inspection of the 911 Call Center console workstations. The work includes vacuuming with HEPA‑rated, eco‑friendly solutions, sanitizing all interior and exterior surfaces, inspecting for mechanical or electrical issues, tightening hardware, and providing a detailed inspection report. Up to 53 consoles will be serviced over a 3‑5 business‑day period, with minimal disruption to emergency operations. The contract will be awarded after an evaluation of corporate background, financial stability, project understanding, approach, team experience, and cost. • Scope: Deep cleaning, sanitizing, inspection, minor repairs of 911 console workstations. • Quantity: Approximately 53 consoles (subject to change). • Duration: 3‑5 business days, performed during normal business hours. • Requirements: Experience in 911/Public Safety dispatch centers, CJIS‑certified staff, background checks, use of HEPA‑certified eco‑friendly cleaning agents. • Deliverables: Completed cleaning, inspection report, notification of any repair needs. • Evaluation criteria: Corporate background (20%), financial stability (20%), project understanding (20%), approach (15%), team experience (10%), cost (15%).