Inmate Communications

The City of Charleston County is seeking a vendor to supply and manage inmate communication services at the Al Cannon Detention Center in North Charleston, SC. The contractor will install, operate, and maintain secure telecommunication equipment that allows inmates to communicate with approved external parties, while adhering to strict security protocols and facility access requirements. • Provide secure voice (and possible video) communication solutions for inmates at the Al Cannon Detention Center. • Ensure all equipment and service delivery comply with the facility’s security policies, including background checks and clearance for site access. • Deliver end‑to‑end services: installation, ongoing maintenance, billing, and customer support for inmate‑family communications. • Coordinate with detention‑center staff to enforce device restrictions (no personal electronics allowed) and manage access during any required site visits. • Contract likely operates on a recurring basis, with the initial bid due by November 12, 2026.