RFP 902759 Telephone Services for Juvenile Facilities

The County of Alameda is seeking a qualified contractor to design, install, operate, and maintain a secure, no‑cost telephone service system for its Juvenile Hall and Camp Wilmont Sweeney facilities in San Leandro, CA. The three‑year contract (optionally extendable two additional years) requires provision of rugged, correction‑facility‑grade phones, all associated hardware, software, networking, call‑monitoring, recording, analytics, and 24/7 support, while complying with PREA, ADA, and stringent security standards. A mandatory site visit is required; the contractor must handle all installation without structural modifications, provide training, and maintain the system throughout the contract term. • Provide up to 55 fixed youth telephones (51 at Juvenile Hall, 4 at Camp Sweeney) with secure, tamper‑proof hardware. • Ensure all calls are free for youth, with call‑blocking, monitoring, recording (except designated unmonitored numbers), and real‑time termination capabilities. • Deliver a web‑based admin portal meeting WCAG 2.1 AA, unlimited staff logins, and robust analytics/reporting. • Supply installation, configuration, integration with existing ACPD systems, and ongoing preventive maintenance (5‑day response). • Conduct mandatory on‑site training, annual refresher sessions, and bi‑annual operations review meetings. • Maintain compliance with PREA background checks, security clearances, and disaster‑recovery plans. • Contract start June 1 2027; transition period of at least three months before current contract expires September 30 2027.