Description
The Washington Military Department (Emergency Management Division) seeks a vendor to provide multi‑terminal Low‑Earth‑Orbit (LEO) satellite internet service and associated hardware for statewide emergency‑alert and continuity communications. The contract will cover roughly 130 satellite terminals (122 siren sites, 4 mobile units, 2 high‑bandwidth sites) with a three‑year base term and two optional three‑year renewals. Vendors must supply new, pole‑mountable terminals, guarantee < 100 ms latency, 99.9 % uptime, and deliver a 24 × 7 × 365 support portal. The solution must include encrypted VPN‑style data transport, immediate outage response, and the ability to pause or cancel service without penalties.
• Provide new LEO satellite terminals (pole‑mounted, Ethernet output) and related accessories.
• Deliver statewide broadband service meeting specified bandwidth (≥ 10 Mbps down / ≥ 5 Mbps up for low‑bandwidth sites; ≥ 25 Mbps down / ≥ 10 Mbps up for mobile/high‑bandwidth sites).
• Offer a centralized management portal, 24/7 support, and SLA of ≥ 99.9 % uptime with < 100 ms latency.