Managed Detection and Response (MDR), Extended Detection and Response (XDR), Security Information and Event Management (SIEM) Platform

Ferris State University is seeking a qualified vendor to deliver a comprehensive Managed Detection and Response (MDR), Extended Detection and Response (XDR), and Security Information and Event Management (SIEM) platform. The solution must provide 24/7 monitoring, threat detection, incident investigation, response automation, and reporting across a hybrid environment that includes cloud services, endpoints, identity systems, email, and on‑premises infrastructure. The contract is for three years and will require integration with Microsoft 365, Azure, AWS, Google Cloud, and university‑specific systems such as Canvas LMS and Banner. Vendors must demonstrate technical capability, staffing model, compliance with FERPA/HIPAA/PCI, and provide cost transparency, SLA/KPI reporting, and a detailed implementation plan.