Learning Management System

The Commonwealth of Pennsylvania’s Department of Human Services is seeking a vendor to maintain, enhance, and rebrand its existing Learning Management System (LMS) and associated WordPress content platform as “MyDHS.” The contract will span an initial three‑year term with two optional one‑year renewals, requiring 24/7 system availability, user‑role management, content hosting, technical support, and regular reporting. The vendor must submit a comprehensive transition plan, provide ongoing system maintenance, handle user administration, and deliver monthly status reports and on‑demand analytics. All proposals must be submitted electronically via the JAGGAER portal by the deadline. • Scope: LMS hosting, customization, technical support, and rebranding to MyDHS. • Duration: 3‑year base term + up to 2 one‑year extensions (maximum 5 years). • Required services: 24/7 system uptime, rapid incident response, user‑role security, content updates, monthly reporting, and quarterly performance standards. • Deliverables: Transition plan (first 90 days), monthly status reports, on‑demand and ad‑hoc reporting, training for agency staff, and a corrective‑action process. • Mandatory compliance: SDB/VBE subcontracting goals, adherence to IT contract terms, and liquidated‑damage provisions for downtime or service degradation. • Submission: Electronic only via JAGGAER; pre‑proposal conference held 9/28/26 (informational). • Evaluation criteria include technical capability, prior LMS experience, staffing plan, financial stability, and compliance with security standards.