Learning Management System

The Commonwealth of Pennsylvania Department of Human Services is seeking a qualified vendor to manage, maintain, and enhance its existing Learning Management System (LMS) and associated WordPress Content Management System, and to re‑brand the platform as “MyDHS.” The effort includes hosting, technical support, security compliance, accessibility planning, medication‑administration training program integration, and ongoing modification/enhancement services over a three‑year base period with two optional one‑year extensions. • Provide 24×7 hosting, system availability, and incident response per strict SLA metrics. • Maintain and improve Moodle and WordPress environments, support SCORM/H5P content, and ensure ADA/WCAG 2.1 Level AA accessibility. • Deliver a three‑month transition (OKA) plan, quarterly reporting, and a final turnover package in year 3. • Manage medication‑administration training (OpenLMS) and related reporting, while meeting HIPAA, SOC 2, ISO 27001, and state data‑privacy requirements.