UMGC RFP #92340 - Managed Security Operations Center (SOC) Services

The University of Maryland Global Campus (UMGC) seeks a qualified Managed Security Services Provider (MSSP) to operate a 24x7x365 Security Operations Center (SOC) that will monitor, detect, analyze, and respond to cyber threats across its global campus network. The contractor will deliver continuous security monitoring, incident response, threat intelligence integration, SIEM tuning, reporting, and advisory services, with a designated Service Operations Manager as the primary point of contact. The contract is for an initial three‑year term with two optional one‑year renewals, and includes a mandatory MBE subcontracting goal of 3 % of total contract value. • 24 × 7 × 365 security event monitoring and analysis using UMGC’s SIEM platform • Incident detection, triage, escalation, containment, and coordination of response activities • Development and maintenance of detection use cases, incident response playbooks, and runbooks • Quarterly threat‑intelligence briefings and security reporting aligned to NIST, FERPA, GLBA, PCI‑DSS, CMMC standards • Provision of a Service Operations Manager (key personnel) and optional as‑needed cybersecurity services on a time‑and‑materials basis • Contract term: 3 years with two 1‑year renewal options; MBE subcontracting goal of 3 % • Submission deadline: 16 Nov 2026; pre‑bid virtual conference 29 Oct 2026 (optional) • Evaluation emphasizes technical merit over price; award anticipated Jan 2027.