Enrollment Operations Program Manager

The University of Massachusetts Lowell’s Division of Graduate, Online & Professional Studies is seeking a qualified professional to serve as an Enrollment Operations Program Manager. The contractor will provide expert consulting, system integration, process redesign, and project‑management support for the division’s enrollment operations, focusing on the Slate CRM platform and related student‑information systems. The work will be performed primarily remotely with occasional on‑site meetings, requiring daily availability during normal business hours and an estimated 20 hours per week over a three‑year term. The award will be a fixed‑price contract with monthly invoicing, and the vendor must meet extensive privacy, data‑security, and insurance requirements. • Lead implementation, enhancement, and optimization of Slate CRM and integrate it with Salesforce, Summit, CAS, Sunapsis, and other campus systems. • Redesign enrollment workflows to improve efficiency, automate processes, and enhance applicant/ student experience. • Manage international‑student processing, data governance, compliance (including HIPAA, Massachusetts privacy statutes, and PCI‑DSS). • Coordinate stakeholders, vendors, and university approvals; act as central point of contact for project planning and risk management. • Provide 20 hours per week of consulting (senior‑level and consultant rates) over an approximate three‑year period, with monthly invoicing and net‑45 payment terms.