Description
The Army’s Range Operations Directorate at White Sands Missile Range is issuing a source‑sought RFI to gather market information for a 12‑month contract that will provide 24 × 7 telephone technical support (Tier II & Tier III) and three on‑site visits to support Nortel/Ribbon CS2100 and CS1000M switches. The effort includes remote troubleshooting, hardware/firmware maintenance, license provisioning for ESP Tier II and Ribbon Tier III, and the management of trouble‑ticket logs. Respondents must meet DoD security clearances and complete required AT Level I and iWATCH trainings shortly after award.
• 24 × 7 remote telephonic support for ESP Tier II and Ribbon Tier III licenses.
• Three on‑site visits per year (≈ 24 hours each) at White Sands Missile Range for diagnostics, repairs, and system restoration.
• Delivery of ESP Tier II, ESP Remote STORM, and Ribbon Tier III software licenses within 30 days of award.
• Mandatory background checks, AT Level I awareness training, and iWATCH training compliance.
• No monetary ceiling disclosed; contractors must submit capability information only.
Attached files
Contact
Chasity Griffin