Feedback and Customer Service Solutions for Schools

The Region 4 ESC is seeking proposals for feedback and customer service solutions for schools. The selected vendor will provide products and services to support the educational needs of schools in the region. The contract will be for a period of three years, with the option to renew for an additional two years. The vendor will be required to provide a 90-day implementation plan, a 90-day marketing and promotion plan, and a transition plan for existing public agency accounts. The vendor will also be required to provide pricing information, including a guaranteed contract sales commitment for the first three years of the contract. Key aspects of the job include: • Providing feedback and customer service solutions for schools • Implementing a 90-day plan for the contract • Marketing and promoting the contract to public agencies • Transitioning existing public agency accounts to the new contract • Providing pricing information and a guaranteed contract sales commitment • Managing the overall national program throughout the term of the contract