Service contract for Jeol 400 MHz NMR, to include

The National Institutes of Health (NIH) is seeking a service contract for a Jeol 400 MHz NMR spectrometer. The contract will include a one-year base period and four option years. The contractor will provide a full-service maintenance agreement, including all associated non-cryogenic components, and will perform services such as full coverage, preventative maintenance, repair services, response time, remote support, software updates, and documentation. The contractor must be a JEOL-trained field service engineer due to the proprietary nature of JEOL hardware and software. • The contract will be a firm-fixed-price contract. • The period of performance will consist of one base year and four option years. • The contractor will provide support with an average response time of one working day. • The contractor will provide secure remote system support in accordance with NIH/agency IT security requirements. • The contractor will provide provision and installation of all applicable software updates and patches. • The contractor will provide service reports after each maintenance or repair visit.