Karl Storz Integrated OR System Maintenance

The United States Army Health Contracting Activity, Medical Readiness Contracting Office – West (MRCO-W) is seeking information and conducting market research to identify potential sources that can provide full-service maintenance support and troubleshooting for Karl Storz Integrated OR systems at William Beaumont Army Medical Center in Fort Bliss, Texas. The contractor will be responsible for providing all parts, labor, equipment, materials, travel, and transportation to perform all scheduled and unscheduled maintenance for the equipment. The period of performance is from 15 OCT 2026 through 14 OCT 2027, with four optional years. The contractor must provide a quality control plan, ensure timely and effective repair services, and provide prompt communication and response to service requests. Some key points include: • The contractor must provide repair service support and have the unit fully operational within three working days of telephonic notification of a malfunction. • The contractor must respond telephonically within four hours during normal duty hours and within six hours after normal duty hours or weekends/holidays. • The contractor must provide all replacements of worn and/or defective parts necessary to restore the equipment to 100% operational condition as specified by the OEM. • The contractor must furnish and install only OEM repair parts and OEM recommended substitution/modifications, as required, to ensure proper and safe operation of the equipment. • The contractor must have knowledge of, furnish, and install all OEM-sponsored modifications at the next interval.