Description
The Department of Veterans Affairs is seeking a contractor to provide switchboard operator services for the Michael E. DeBakey Veterans Affairs Medical Center in Houston, Texas. The contractor will be responsible for providing all labor, supervision, transportation, and other items/services necessary to perform telephone operator/switchboard services. The contract has a base period and 4 option periods. The contractor must have at least 3 years of past experience and must comply with all federal laws, regulations, and VA policies. Some key responsibilities include answering incoming calls, placing outgoing calls, and responding to emergency situations. The contractor must also comply with VA's information security and privacy policies.
• Provide switchboard operator services
• Answer incoming calls
• Place outgoing calls
• Respond to emergency situations
• Comply with VA's information security and privacy policies
• Provide all labor, supervision, transportation, and other items/services necessary to perform telephone operator/switchboard services