Description
The County of Los Angeles is seeking a vendor to provide ongoing maintenance and support for its Singlewire Informacast emergency communication system licenses (brand‑specific). The contract will cover license renewal, software updates, troubleshooting, user training, and technical assistance to ensure continuous operation of the Informacast platform across county facilities. This is a “whole item” bid, meaning the vendor must supply the complete suite of services associated with the licenses rather than individual components.
• Scope includes renewal of existing Informacast licenses and any required add‑ons.
• Provide regular software patches, security updates, and version upgrades.
• Offer 24/7 help‑desk support and on‑site assistance as needed.
• Conduct annual training sessions for county staff.
• Deliver documentation and performance reporting.
• Contract likely spans multiple years with a fixed annual fee.
Attached files
The solicitation documents live at the source — open the bid source above to download them.