Service Contract: Maintenance and support for government owned Hamamatsu Nanozoomer S60 S/N, 000453

The opportunity is for a service contract to maintain and support a government-owned Hamamatsu Nanozoomer S60 scanner. The contractor will be required to provide all labor, material, and equipment necessary to maintain and provide preventive maintenance for the scanner. The contract will include emergency repair services, replacement parts, and software updates. The contractor must have a technically qualified Hamamatsu technician with in-depth understanding of the mechanical and software aspects of the system. • The contract period is not specified, but it is expected to be for one year. • The contractor shall perform one planned preventive maintenance during the contract period. • Emergency service shall be provided during normal working hours, Monday through Friday, excluding Federal Holidays. • The contractor shall provide unlimited clinical technical telephone support for trouble-shooting and clinical application support.