RFP 739-SL3802917

Texas Tech University Health Sciences Center (TTUHSC) in Lubbock seeks a vendor to provide 24/7 telephone answering and pager services for multiple clinical departments and campus facilities. The contractor must answer calls within four rings, transcribe and route messages, manage on‑call paging, maintain HIPAA‑compliant records, and supply both numeric and alphanumeric pagers with ongoing support. The contract runs for three years with optional one‑year renewals, and proposals must include pricing, experience, and a VetHUB subcontracting plan. • Provide 24 × 7 live answering for ~45 k calls per year and support ~550 pager units. • Must meet HIPAA‑compliant security, call‑recording, and repeat‑paging requirements. • Required deliverables: proposal, HUB subcontracting plan, signed W‑9, and point‑of‑contact details by June 19 2026.