Description
• Capture and retain all social‑media posts, comments, media, metadata, and deletions across a defined list of platforms.
• Provide a single‑sign‑on dashboard supporting up to 20 concurrent users, with full‑text search, filtering, and export capabilities.
• Deliver annual comprehensive records (CSV & HTML) by early January each year to the agency’s Primary Records Officer.
• Ensure encryption, role‑based access, audit logs, and compliance with state records‑management policies.
• Offer business‑hour support, advance notice for maintenance, and annual maintenance & support for each contract year.